FAQs

How does the 90-day trial work?

Experience theBeam risk-free with our 90-day trial. If you’re not completely satisfied, return the device for a refund. Enjoy the confidence of trying advanced, professional-grade skincare at home, with no commitment until you see visible results yourself.

What's the return policy?

General Returns: We offer a refund for change of mind purchases within 14 days of receipt. Please notify as soon as possible from the receipt of your goods if you would like a refund. For a change of mind return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all seals intact. Please note that customers are responsible for return shipping costs for change of mind returns.

What's the warranty?

We offer one year warranty: you are eligible for a full refund if your item proves to be faulty within six months, we also cover the return cost. Should your item prove to be faulty after six months, you are eligible for store credit or exchange only.

How does theBeam compare to LED masks?

Unlike LED masks that typically focus on surface-level improvements, theBeam combines 4 advanced technologies, including radiofrequency, low-level laser therapy, microcurrent, and LED red light therapy, to target all layers of the skin, delivering more comprehensive and lasting results.

How does it compare to microcurrent devices like NuFace?

theBeam goes beyond. It integrates radiofrequency, low-level laser, and LED therapy alongside microcurrent, offering a multi-dimensional approach for a truly transformative skincare experience.

How does theBeam compare to devices like Medicube or Amiro?

While those devices also offer multiple technologies, our high-density radiofrequency is one of the strongest available for home use, targeting deeper layers of the skin for lifting and firming. Additionally, theBeam’s low-level laser therapy is a rare feature in this category, enhancing cell repair and collagen production for lasting results.

How does 3.5mm depth and 42°C heat benefit my skin?

TheBeam’s 4-in-1 energy system offers one of the highest energy levels available in at-home devices, penetrating up to 3.5mm into the dermis, where collagen production is optimised for deep rejuvenation and firming. The skin is heated to a precise 42°C, stimulating collagen and boosting elasticity for enhanced lifting and wrinkle reduction.

How often should I use theBeam?

For best results, wait 24 hours between sessions. In one session, you can use both modes or just one per treatment area (e.g., face, jawline, neck):


- 'Lifting & Firming Mode' for 6 minutes
- 'Repairing & Smoothing Mode' for 10 minutes.


Keep the total daily treatment time per area under 30 minutes for safety. Expect to see visible improvements in 4 weeks!

How should I clean the device after use?

theBeam is waterproof for a safer and more hygienic experience. Begin by ensuring the device is powered off. Gently and quickly rinse the surface and wipe it with a soft, damp cloth. Avoid using abrasive materials or harsh chemicals, as they can damage the device. Allow the device to dry completely before storing it in a cool, dry place.

What skincare products should I use with theBeam?

For optimal results with theBeam, use it with a water-based hydrating gel or serum to enhance conductivity of microcurrent and allow the device to glide smoothly over the skin. Avoid using oils or thick creams during the treatment, as they can interfere with the device's performance. theBeam therapy not only provides direct benefits but also helps your skincare products absorb more effectively, enhancing their efficacy. After using theBeam, continue with your regular skincare routine, including moisturizer and sunscreen, to protect and nourish your skin.

Clinical-grade

Verfied Science

Proven Results

Dermatologist-developed

Powerful Energies

Clinical-grade

Verfied Science

Proven Results

Dermatologist-developed

Powerful Energies

Clinical-grade

Verfied Science

Proven Results

Dermatologist-developed

Powerful Energies

Ageing doesn't wait, and neither should you.

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