Frequently asked questions.

Got more questions?  Message us via the online chat.

How does the 90-day trial work?

We want you to love your results. If theBeam isn't right for you, simply return it within 90 days for a full refund. We even cover the return shipping.

 

To qualify, the device must be returned in like-new condition:

•Fully functional with no visible damage or scratches.

•Returned with all original packaging and parts intact.

 

*Note: Returns showing excessive wear (beyond recommended use) or commercial usage may be rejected or subject to a fee.

Where are you based, and where do you ship from?

Proudly based in Australia, all Australian orders are shipped directly from our Melbourne warehouse. US orders are shipped from our Dallas, Texas warehouse.

 

This means faster local delivery times and dedicated support from our Australian-based team.

What's the warranty?

We offer one year warranty: you are eligible for a full refund if your item proves to be faulty within six months, we also cover the return cost. 

 

Should your item prove to be faulty after six months, you are eligible for exchange. 

How long does it take to see a visible difference?

While most users experience an instant lifted and refreshed look immediately after their first session, visible results typically compound over a 28-day renewal cycle.

 

In an independent instrumental study of 30 participants over 28 days:

  • 26% increase in measured skin elasticity
  • 23% reduction in crow's feet visibility
  • 40% reduction in forehead wrinkle depth

Many customers also report visible tightening in as little as 10 days with consistent use.

 

For the best results, we recommend using theBeam 3 times per week for the first month.

How often should I use theBeam?

Recommended usage: 2–4 sessions per week with a minimum 24-hour interval for tissue recovery.

 

Apply Sculpt or Tighten mode (or both) to each area for 6–16 minutes.

 

Enjoy an instant lifted, refreshed look within minutes.

 

Clinical studies show visible lifting, smoothing and firming within 4 weeks.

 

Individual response varies; early changes are often observed within 2 weeks.

What skincare should I use with it?

Use any water-based skincare product, this helps conduct the energy evenly and ensures smooth glide. 

 

A few options we recommend: 

• Hyaluronic acid serum (deep hydration and conductivity) 

• A hydrating sheet mask (great for comfort and glow) 

• Water-based lotion (as long as it’s not too thick or oily) 

• Pure aloe vera gel (light and soothing) 

 

Avoid creams or oils, as they block the Microcurrent and Radio Frequency (RF). 

 

If you’re ever unsure, just check the first ingredient — if it’s water (aqua), it’s usually perfect.

Does it hurt? Is there any "zap" or twitching?

theBeam uses a gentle 200μA Microcurrent designed for a soft, comfortable experience rather than a traditional muscle workout. 

 

While it does not cause harsh muscle contractions, you may feel a lifting sensation as the current interacts with your skin.

 

Because individual tolerance varies, we recommend starting at the lowest intensity and applying generous water-based skincare to ensure even energy distribution. 

 

Your tolerance will naturally build over time with consistent use.

Why we chose RF over Ultrasound for skin tightening?

While some high-intensity ultrasound treatments use energy levels that may affect facial volume, theBeam is designed with a different approach.

 

We use 5.3MHz Radio Frequency to visibly firm the skin's surface — delivering precise 42°C thermal energy to the 3.5mm dermal layer for visible firming results.

 

Precision Firming: Targets the dermal layer for visibly tighter, smoother-looking skin.

 

Controlled Depth: Focuses energy up to 3.5mm deep — the optimal depth for visible firming results

.

Comfortable Experience: Designed for consistent, regular use without downtime.

Can I use it on my neck or body?

Yes. theBeam can be used on the neck, jowls, and body areas like hands, the stomach, and thighs.

 

Its flat sapphire head and eight titanium electrodes ensure full-surface contact and even energy distribution, supporting visibly firmer-looking skin safely across larger areas.

Will it reduce facial fat?

No. theBeam uses 5.3MHz Radio Frequency calibrated to deliver 42°C thermal energy to the 3.5mm dermal layer — above the subcutaneous fat layer. This depth targets the dermis for visible firming results.

Is it safe for dark skin?

Yes. theBeam is designed for all skin tones. It uses controlled Radio Frequency, Microcurrent, Low-Level Laser Diode, and Red Light technologies that target deeper skin layers to support visibly firmer-looking skin, without targeting pigment.

 

Unlike high-heat or ablative lasers, theBeam operates at controlled energy levels not associated with the aggressive heat that can affect skin tone.

How does 3.5mm depth and 42°C heat benefit my skin?

theBeam delivers one of the strongest levels of Radio Frequency energy designed for at-home use, with 15W 0.5–5.3MHz RF penetrating 3.5mm into the dermis.

 

This deep, targeted energy supports visibly firmer, more youthful-looking skin, while the precise 42°C thermal delivery ensures a comfortable, professional-grade experience — all without leaving your home.

 

Lower frequencies (1–3MHz) often lack the power to reach the optimal depth for visible firming results.

Does it help with pigmentation or melasma?

The 650nm Low-Level Laser Diode targets the appearance of uneven pigmentation, while Red Light promotes a radiant-looking complexion. 

 

Together, these energies help visibly reduce the appearance of discoloration.

 

Gentler than clinical hot lasers, it delivers visible results over time. You'll see clearer-looking skin with no downtime.

 

Designed with controlled energy levels suitable for use on skin prone to pigmentation concerns, and supports your skin's natural renewal process.

Does it help improve the appearance of scars?

theBeam combines four advanced energy treatments. With consistent use, scars appear softer, flatter, and more even.

 

• Radio Frequency: Supports visibly smoother, softer-looking skin with consistent use.

• Microcurrent: Enhances the appearance of tone and texture.

• Red Light & Low-Level Laser Diode: Help visibly fade the appearance of pigmentation, calm the appearance of redness, and promote a more even-looking complexion.

Who should not use theBeam?

While theBeam is designed with safety in mind, certain conditions make this technology unsuitable. Please review the following contraindications before beginning your ritual.

 

Do not use if you have any of the following:

• Medical Implants: Pacemakers, heart defibrillators, or any active electronic medical devices.

• Metal in the Area: Dental braces, surgical pins, or metal bone implants in the treatment area.

• Pregnancy & Age: If you are pregnant, breastfeeding, or under the age of 18.

• Health Conditions: Active acne, open wounds, fresh scars, a history of cancer, or a weakened immune system.

• Injectables: Wait at least 2 weeks after Botox or dermal fillers before treating those specific areas.

 

Sensitive Areas to Avoid:

• Prohibited Zones: Do not use on the mouth, genitals, or directly over the eyelids.

• Neck Safety: Avoid the centre of the neck (thyroid area). Only glide along the sides and jawline.

 

Smart-Safety Features

• Automatic RF Pause: theBeam includes a built-in motion sensor. The 15W Radio Frequency energy will automatically pause if the wand stops moving, preventing heat build-up and ensuring your skin remains protected.

 

Important Warnings

• Keep it Moving: Always keep the device gliding slowly across your skin. Holding the wand still in one spot can lead to unintended heat.

• Protect Your Eyes: Never look directly into the 650nm laser beam. Avoid use inside the eye socket or on the eyelids.

• Monitor the Heat: If your skin feels uncomfortably hot, stop the treatment immediately. Most users feel a warm, 'hot stone'-like sensation.

Is it safe to use if I have Botox or Fillers?

 

Yes, theBeam is a great complement to clinical injectables. While injectables address volume and movement, theBeam helps improve the appearance of skin firmness and texture.

 

The Protocol: We recommend waiting 2 weeks after any injection to allow the product to settle before treating those areas.

 

Pro Tip: You can continue to use the device on untreated areas during this time.

Stop compromising. 

See why theBeam replaces your entire shelf.

  • RF / Microcurrent

  • Hot / Cold Laser

  • LED Light

Basic RF / Microcurrent Devices

$$

$ - $$$

Lasting

Results

15W & 5.3MHz (clinic-comparable) RF + laser diodes

Simultaneous 4-in-1 firming system

Results compound

Surface

Results

Weak (1–3MHz) or no RF

Microcurrent/ EMS cannot remodel collagen

Toning results plateau quickly

Comfortable Experience

Gentle warmth, no twitching

Safe for frequent use

Inconsistent Experience

EMS twitching may worsen wrinkles

Hot spots risk fat loss

Precision Energy Delivery

Ultra-flat sapphire head

Full contact on all curves

8-Pole Titanium field

Flawed Contact Design

Tip or point design

Uneven contact & energy drop-off

2-Pole surface delivery

Portable &

Durable

Wireless & travel-ready

Full-body waterproof

Easy-clean

Hard to Use &

Maintain

Plug-in charging

Bulky build

Complex to clean and maintain

Hot/ Cold Laser Devices

$$

$$ - $$$$$

4-in-1

Synergy

650nm Low-Level Laser Diode & 630nm Red Light + 15W RF + Microcurrent

Simultaneous lift, firm, and renew

Full treatment in just 10 mins

Single-Energy Action

LYMA: 808nm (near-infrared) Cold Laser

NIRA/DermRays: Heat-Only Laser

Requires 20–30min daily sessions

Targeted Firming

5.3MHz RF preserves fat pads

Precise 42°C collagen trigger

Visible fri in 28 days

Volume Risk / Slow Results

NIRA: Targeted thermal damage risks fat loss

DermRays: IPL targets surface only

LYMA: Lengthy use for visible change

Precision Engineering

Ultra-flat Sapphire Crystal head

8-Pole Titanium volumetric field

Wireless & Full-body Waterproof

Hardware Limitations

Small laser windows (spot treatments)

Uneven contact & energy drop-off

Have cords & hard to clean

LED Light Masks / Wands

$$

$ - $$$

Clinical

Synergy

650nm Low-Level Laser Diode & 630nm Red Light + RF + Microcurrent

Targets dermis & surface

Full treatment in just 10 mins

Surface-Only

Action

Low-energy LED light

Passive energy; no mechanical lift

Often requires 20+ mins

Visible

Firming

5.3MHz RF reaches 3.5mm deep

Delivers gentle thermal energy for firmer-looking skin

Firms skin without affecting natural facial contours

Limited

Results

No skin structure change

No thermal firming

Moderate energy; slow results

Precision

Engineering

Ultra-flat Sapphire Crystal head

8-Pole volumetric field

Full-body Waterproof

Hardware

Flaws

Plastic bulbs or flimsy wand tips

Uneven light distribution

Often corded or hard to clean

How does theBeam compare to multi-tools like Amiro or Medicube?

While standard multi-tools like Medicube or Amiro offer variety, they often sacrifice power for versatility, typically operating at lower consumer-grade outputs.

 

theBeam is engineered as a clinic-inspired at-home alternative, delivering 15W of power and a 5.3MHz frequency — comparable to professional in-clinic systems such as Thermage® (6MHz)*. The core differences lie in technology and efficiency:

 

• Simultaneous vs. Sequential: Many devices require you to switch between separate modes for different treatments. theBeam uses 4-in-1 Synergy, firing Radio Frequency, Microcurrent, Laser, and Red Light simultaneously to complete a full 4-in-1 treatment in just 10 minutes.

 

• True Laser vs. LED: While devices like the Medicube focus on surface-level LED and electroporation, they lack precision laser diodes. theBeam integrates a 650nm Low-Level Laser Diode for visibly improved skin clarity alongside deep dermal firming.

 

• Volumetric Heating: Most mass-market tools use 2-pole systems that can create uneven "hot spots". theBeam utilizes a dynamic 8-Pole Titanium system with an ultra-flat Sapphire Crystal head to ensure even, powerful, and consistent energy delivery across the entire face, neck and beyond.

How does it compare to 'Cold' Lasers like LYMA Laser?

theBeam — $$ | 650nm Low-Level Laser Diode

 

• 4-in-1 Synergy: Delivers gentle warmth while combining Radio Frequency (RF), Microcurrent, and 630nm Red LED Light to provide an immediate appearance of lift and deep dermal firming while supporting a more refreshed-looking skin surface.

• Superior Efficiency: At a fraction of the cost of luxury tools, theBeam replaces the need for single-energy devices. The ultra-flat Sapphire Crystal head ensures even, professional-grade energy delivery across the entire face in a single 10-minute ritual for both instant and long-term visible results.

 

LYMA Laser — $$$$$  | 808nm (Near-Infrared Light) Low-Level Laser


• Passive Action: As a cold laser, this is a passive technology that often requires lengthy and consistent use to show visible change.

• Marketing Premium: You are funding million-dollar celebrity endorsements and high-margin markups, rather than investing that capital directly into your best skin.

How does it compare to 'Hot' Lasers like NIRA or DermRays?

Unlike single-energy lasers that require slow spot-treating, theBeam delivers 4-in-1 Professional Synergy to visibly lift, firm, and renew the entire face in just 10 minutes. 

 

While high-heat lasers use intense thermal energy, theBeam uses 5.3MHz Radio Frequency to gently warm the dermis for visibly firmer-looking skin — without the aggressive heat levels associated with ablative treatments.

 

You also receive a gentle Microcurrent lift and 650nm Low-Level Laser Diode — technologies these standard lasers lack.

 

With our ultra-flat Sapphire Crystal head, you get even energy delivery across all facial curves, making it a faster and more comprehensive at-home alternative to isolated thermal treatments.

How does it compare to NuFace or FOREO BEAR?

Unlike NuFACE or FOREO BEAR, which rely solely on Microcurrent or EMS for muscle toning, theBeam is a complete at-home skin renewal system. 

 

While those devices can create the appearance of lifted contours, they lack the thermal energy required to visibly firm the skin surface or support the appearance of deeper skin firmness. 

 

The core differences include:

• 4-in-1 Synergy: In one 10-minute session, theBeam delivers 15W Radio Frequency, Microcurrent, 650nm Laser, and 630nm Red Light simultaneously. Standard Microcurrent tools only provide a single mode of action.

 

• Deep Dermal Firming: theBeam utilizes a 5.3MHz RF frequency to reach 3.5mm into the dermis, delivering precise 42°C thermal energy for visibly firmer-looking skin that standard Microcurrent cannot achieve.

 

• Bio-Mimetic Lift: While aggressive EMS devices can cause uncomfortable facial twitching that some users find unpleasant, our 200μA square-wave Microcurrent mimics the body's natural electrical signals for a gentle lift.

 

• Skin Renewal: theBeam integrates a 650nm Low-Level Laser Diode to energize the skin's surface for a visibly clearer, more radiant complexion — a precision technology completely absent from standard muscle-toning wands.

How does it compare to LED masks and wands?

Unlike standard LED masks or wands that only target the skin's surface, theBeam is a complete skin renewal system that reaches deep into the dermis. 

 

While masks rely on passive light therapy alone, theBeam utilizes 4-in-1 Clinical Synergy to visibly lift, firm, and renew skin simultaneously. The core differences include:

 

Deep Dermal Firming: LED light alone cannot visibly firm the skin's surface or create the appearance of lifted contours. theBeam uses 15W Radio Frequency (5.3MHz) to penetrate 3.5mm deep, delivering precise 42°C thermal energy for visible firming.

 

Dual-Light Renewal: We replaced the moderate energy of plastic LED bulbs with a professional-grade 650nm Laser Diode and 630nm Red Light to support a visibly clearer, more radiant complexion and the skin's natural renewal process.

 

Time Efficiency: Most masks require 20+ minutes of wear for a single energy. theBeam completes a full 4-in-1 treatment — lifting, firming, and renewing — in a single 10-minute ritual.

 

Premium Hardware: Instead of flimsy plastic wands or uncomfortable corded masks, theBeam features an ultra-flat Sapphire Crystal head and 8-Pole Titanium system for even, professional-grade energy delivery.

4 Professional Synergies.
1 System.

The world's first system to unite 15W High-Power RF with Bio-Mimetic Microcurrent, Laser, and Red Light. 

It targets every layer of the skin simultaneously — for visibly firmer-looking skin, an energized complexion, and toned contours in a single session.

15W & 5.3MHz RF - Firm

200µA Microcurrent - Tone

650nm Laser - Renew

630nm Red Light - Calm

The 'skin clinic in your hands'

SHOP NOW

Curated skin science, expert tutorials, and member-only privileges.

About

About Us

FAQs

Tutorials

Contact Us

Care

Warranty

Returns

Social

Instagram

Facebook

Designed in Australia

© 2026