FAQs – theBeam

Frequently asked questions

Got more questions? Email us at concierge@feelthebeam.com

How does the 90-day trial work?

Experience theBeam risk-free with our 90-day trial. If you’re not completely satisfied, return the device for a full refund.

To qualify, the product must be not excessively used, and returned with its original packaging intact.

Where are you based, and where do you ship from?

We’re proudly based in Australia, and all orders are shipped directly from our Melbourne warehouse.

This means faster local delivery times and dedicated support from our Australian-based team.

What's the warranty?

We offer one year warranty: you are eligible for a full refund if your item proves to be faulty within six months, we also cover the return cost.

Should your item prove to be faulty after six months, you are eligible for store credit or exchange.

How often should I use theBeam?

Recommended usage: 2–4 sessions per week with a minimum 24-hour interval for tissue recovery.

Apply Sculpt or Tighten mode (or both) to each area for 6–16 minutes.

Enjoy an instant lifted, refreshed look within minutes.

Clinical studies show visible lifting, smoothing and firming within 4 weeks.

Individual response varies; early changes are often observed within 2 weeks.

What skincare should I use with it?

Use any water-based skincare product, this helps conduct the energy evenly and ensures smooth glide.

A few options we recommend:

• Hyaluronic acid serum (deep hydration and conductivity)

• A hydrating sheet mask (great for comfort and glow)

• Water-based lotion (as long as it’s not too thick or oily)

• Pure aloe vera gel (light and soothing)

Avoid creams or oils, as they block the Microcurrent and Radio Frequency (RF).

If you’re ever unsure, just check the first ingredient — if it’s water (aqua), it’s usually perfect!

Can I use it on my neck or body?

Yes. theBeam can be used on the neck, jowls, and body areas like the stomach, thighs, or knees.

Its flat sapphire head and eight titanium electrodes ensure full-surface contact and even energy distribution, stimulating collagen and tightening skin safely across larger areas.

How does it compare to the LYMA Laser?

theBeam — $649 AUD | 650 nm (Red Light)
• Gentle warmth that energises and repairs skin
• Combined with Radio Frequency & Microcurrent & Red LED Light for faster visible results

LYMA Laser — $4,080 AUD | 808 nm (Near-Infrared Light)
• Cold laser with minimal short-term effects
• Requires long-term, consistent use for any visible change

How does it compare to 'NuFace' or 'FOREO BEAR'?

Unlike 'NuFACE' or 'FOREO BEAR', which rely solely on microcurrent or EMS, theBeam goes further — combining three additional professional-grade technologies: Radio Frequency, Low-Level Laser, and Red Light.

At a similar price point, it’s compact, wireless, waterproof, and clinically proven to deliver results no single-energy device can match.

How does theBeam compare to devices like Medicube?

While 'Medicube Age-R Booster' focuses on surface-level stimulation through electroporation, EMS, and LED light.

'theBeam' delivers four clinical-grade energies — Radio Frequency, Microcurrent, Low-Level Laser, and Red Light — working deeper to lift, firm, and repair skin at a professional level, delivering clinically proven, comprehensive results.

How does it compare to LED masks and wands?

Unlike LED masks or wands that only work on the skin’s surface, theBeam goes deeper — combining four advanced technologies for clinically proven, visible results.

Red Light and Low-Level Laser Therapy (LLLT) repair and renew, while Radio Frequency (RF) and Microcurrent lift, firm, and energise the skin.

Will it reduce facial fat?

No. theBeam is precisely calibrated to avoid fat loss.

Its Radio Frequency energy penetrates approximately 3.5mm - deep enough to stimulate collagen and tighten the skin, but not intense enough to affect fat layers.

It heats the skin safely up to 42°C, promoting firming without compromising volume.

Is it safe for dark skin?

Yes. theBeam is safe for all skin tones. It uses controlled Radio Frequency, Microcurrent, Low-Level Laser and Red Light technologies that target deeper skin layers to stimulate collagen, not pigment.

Unlike high-heat or ablative lasers, it won’t trigger post-inflammatory hyperpigmentation.

How does 3.5mm depth and 42°C heat benefit my skin?

theBeam delivers one of the strongest levels of Radio Frequency energy safe for at-home use, with 15W 0.5-5.3 MHz RF penetrating 3.5mm into the dermis.

This deep, targeted stimulation boosts collagen and elasticity, while the precise 42°C heat ensures safe, professional-grade results—all without affecting fat layers or leaving your home.

Does it help with pigmentation or melasma?

The Low-Level Laser targets pigmentation by breaking down pigment clusters, while Red Light enhances circulation. Together, these energies reduce discolouration.

Gentler than clinical hot lasers, it delivers results over time. You’ll see clearer skin with no downtime.

It won’t worsen melasma and helps boost your skin's natural healing.

Does it help improve the appearance of scars?

theBeam combines four advanced energy treatments. With consistent use, scars appear softer, flatter, and more even.

Radio Frequency: Boosts collagen deep within the skin to smooth and soften scar tissue.

Microcurrent: Enhances tone and texture.

Red Light & Low-Level Laser: Fade pigmentation, calm inflammation, and boost circulation.

Your skin, your era can’t wait. Invest in your best self today.

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