Frequently asked questions.

Got more questions?  Message us via the online chat.

How does the 90-day trial work?

Experience theBeam risk-free with our 90-day trial. If you’re not completely satisfied, return the device for a full refund. 

 

To qualify, the product must be not excessively used, and returned with its original packaging intact. 

Where are you based, and where do you ship from?

We’re proudly based in Australia, and all orders are shipped directly from our Melbourne warehouse.

 

This means faster local delivery times and dedicated support from our Australian-based team.

What's the warranty?

We offer one year warranty: you are eligible for a full refund if your item proves to be faulty within six months, we also cover the return cost. 

 

Should your item prove to be faulty after six months, you are eligible for exchange. 

How long does it take to see a visible difference?

While most users experience an instant lifted and refreshed look immediately after their first 6-minute session, clinical results typically compound over a 28-day renewal cycle.

 

For the best transformation, we recommend using theBeam 2–4 times per week for the first month.

How often should I use theBeam?

Recommended usage: 2–4 sessions per week with a minimum 24-hour interval for tissue recovery.

 

Apply Sculpt or Tighten mode (or both) to each area for 6–16 minutes.

 

Enjoy an instant lifted, refreshed look within minutes.

 

Clinical studies show visible lifting, smoothing and firming within 4 weeks.

 

Individual response varies; early changes are often observed within 2 weeks.

What skincare should I use with it?

Use any water-based skincare product, this helps conduct the energy evenly and ensures smooth glide. 

 

A few options we recommend: 

• Hyaluronic acid serum (deep hydration and conductivity) 

• A hydrating sheet mask (great for comfort and glow) 

• Water-based lotion (as long as it’s not too thick or oily) 

• Pure aloe vera gel (light and soothing) 

 

Avoid creams or oils, as they block the Microcurrent and Radio Frequency (RF). 

 

If you’re ever unsure, just check the first ingredient — if it’s water (aqua), it’s usually perfect!

Does it hurt? Is there any "zap" or twitching?

theBeam uses a gentle 200μA Microcurrent designed for cellular energy charging rather than a traditional muscle workout. While it does not cause harsh muscle contractions, you may feel a lifting sensation as the current stimulates your tissues.

 

Because individual tolerance varies, we recommend starting at the lowest intensity and applying generous water-based skincare to ensure even energy distribution. Your tolerance will naturally build over time with consistent use.

Why we chose RF over Ultrasound for skin tightening?

While ultrasound can reach depths that risk melting the fat pads essential for a youthful look, theBeam prioritises volume-safe results. 

 

We use 5.3 MHz Radio Frequency to tighten your skin's foundation without the risk of facial fat loss.

 

Volume Preservation: Tightens the dermis while protecting the fat pads that keep your face looking full and youthful.

 

Precision Heating: Safely reaches the 42°C biological trigger required to remodel collagen and restore elasticity.

 

Targeted Depth: Focuses energy up to 3.5 mm deep—the "sweet spot" for firming skin without affecting deeper structural fat.

Can I use it on my neck or body?

Yes. theBeam can be used on the neck, jowls, and body areas like the stomach, thighs, or knees.

 

Its flat sapphire head and eight titanium electrodes ensure full-surface contact and even energy distribution, stimulating collagen and tightening skin safely across larger areas.

Will it reduce facial fat?

No. theBeam is precisely calibrated to avoid fat loss.

 

Its Radio Frequency energy penetrates approximately 3.5mm - deep enough to stimulate collagen and tighten the skin, but not intense enough to affect fat layers.

 

It heats the skin safely up to 42°C, promoting firming without compromising volume.

Is it safe for dark skin?

Yes. theBeam is safe for all skin tones. It uses controlled Radio Frequency, Microcurrent,  Low-Level Laser and Red Light technologies that target deeper skin layers to stimulate collagen, not pigment.

 

Unlike high-heat or ablative lasers, it won’t trigger post-inflammatory hyperpigmentation.

How does 3.5mm depth and 42°C heat benefit my skin?

theBeam delivers one of the strongest levels of Radio Frequency energy safe for at-home use, with 15W 0.5-5.3 MHz RF penetrating 3.5mm into the dermis. 

 

This deep, targeted stimulation boosts collagen and elasticity, while the precise 42°C heat ensures safe, professional-grade results—all without affecting fat layers or leaving your home. 

 

Lower frequencies (1–3 MHz) often lack the power to reach the "sweet spot" for collagen remodelling.

Does it help with pigmentation or melasma?

The Low-Level Laser targets pigmentation by breaking down pigment clusters, while Red Light enhances circulation. Together, these energies reduce discolouration.

 

Gentler than clinical hot lasers, it delivers results over time. You’ll see clearer skin with no downtime.

 

It won’t worsen melasma and helps boost your skin's natural healing.

Does it help improve the appearance of scars?

theBeam combines four advanced energy treatments. With consistent use, scars appear softer, flatter, and more even.

 

• Radio Frequency: Boosts collagen deep within the skin to smooth and soften scar tissue.

• Microcurrent: Enhances tone and texture.

• Red Light & Low-Level Laser: Fade pigmentation, calm inflammation, and boost circulation.

Who should not use theBeam?

While theBeam is designed for maximum safety, certain conditions make this technology unsuitable. Please review the following contraindications before beginning your ritual.

 

Do not use if you have any of the following:

• Medical Implants: Pacemakers, heart defibrillators, or any active electronic medical devices.

• Metal in the Area: Dental braces, surgical pins, or metal bone implants in the treatment area.

• Pregnancy & Age: If you are pregnant, breastfeeding, or under the age of 18.

• Health Conditions: Active acne, open wounds, fresh scars, a history of cancer, or a weakened immune system.

• Injectables: Wait at least 4 weeks after Botox or dermal fillers before treating those specific areas.

 

Sensitive Areas to Avoid:

• Prohibited Zones: Do not use on the mouth, genitals, or directly over the eyelids.

• Neck Safety: Avoid the centre of the neck (thyroid area). Only glide along the sides and jawline.

 

Smart-Safety Features

• Automatic RF Pause: theBeam includes a built-in motion sensor. The 15W Radio Frequency energy will automatically pause if the wand stops moving, preventing heat build-up and ensuring your skin remains protected.

 

Important Warnings

• Keep it Moving: Always keep the device gliding slowly across your skin. Holding the wand still in one spot can lead to unintended heat.

• Protect Your Eyes: Never look directly into the 650nm laser beam. Avoid use inside the eye socket or on the eyelids.

• Monitor the Heat: If your skin feels uncomfortably hot, stop the treatment immediately. Most users should feel a soothing, 42°C "hot stone" warmth.

Is it safe to use if I have Botox or Fillers?

Yes, it is the perfect complement to clinical injectables. While injectables address volume and movement, theBeam improves skin structure and firmness. 

 

The Protocol: 

We recommend waiting 2 weeks after any injection to allow the product to settle perfectly.

 

Pro Tip: 

You can continue to use the device on untreated areas.

Stop compromising. 

See why theBeam replaces your entire shelf.

  • RF / Microcurrent

  • Hot / Cold Laser

  • LED Light

Basic RF / Microcurrent Devices

$$

$ - $$$

Lasting Results

15W & 5.3 MHz (clinic-comparable) RF + laser diodes

Simultaneous 4-in-1 tightening

Results compound

Surface Results

Weak (1–3 MHz) or no RF

Microcurrent/ EMS cannot remodel collagen

Toning results plateau quickly

Comfortable Experience

Gentle warmth, no twitching

Safe for frequent use

Inconsistent Experience

EMS twitching may worsen wrinkles

Hot spots risk fat loss

Precision Energy Delivery

Ultra-flat sapphire head

Full contact on all curves

8-Pole Titanium field

Flawed Contact Design

Tip or point design

Uneven contact & energy drop-off

2-Pole surface delivery

Portable &

Durable

Wireless & travel-ready

Full-body waterproof

Easy-clean

Hard to Use &

Maintain

Plug-in charging

Bulky build

Complex to clean and maintain

Hot/ Cold Laser Devices

$$

$$ - $$$$$

4-in-1 Synergy

650nm Red Laser & 630 nm Red Light + 15W RF + Microcurrent

Simultaneous lift, tighten, and renew

Full treatment in just 10 mins

Single-Energy Action

LYMA: 808 nm (near-infrared) Cold Laser

NIRA/DermRays: Heat-Only Laser

Requires 20–30 min daily sessions

Volume-Safe Tightening

5.3 MHz RF preserves fat pads

Precise 42°C collagen trigger

Tightens structure in 28 days

Volume Risk / Slow Results

NIRA: Targeted thermal damage risks fat loss

DermRays: IPL targets surface only

LYMA: 12+ weeks for visible change

Precision Engineering

Ultra-flat Sapphire Crystal head

8-Pole Titanium volumetric field

Wireless & Full-body Waterproof

Hardware Limitations

Small laser windows (spot treatments)

Uneven contact & energy drop-off

Have cords & hard to clean

LED Light Masks / Wands

$$

$ - $$$

Clinical

Synergy

650 nm Laser & 630 nm Light + RF + Microcurrent

Targets dermis & surface

Full treatment in just 10 mins

Surface-Only

Action

Low-energy LED light

Passive energy; no mechanical lift

Often requires 20+ mins

Dermal

Remodelling

5.3 MHz RF reaches 3.5mm deep

Triggers collagen at a cellular level

Preserves facial volume

Limited

Results

No skin structure change

No thermal tightening

Moderate energy; slow results

Precision

Engineering

Ultra-flat Sapphire Crystal head

8-Pole volumetric field

Full-body Waterproof

Hardware

Flaws

Plastic bulbs or flimsy wand tips

Uneven light distribution

Often corded or hard to clean

How does theBeam compare to multi-tools like 'Amiro' or 'Medicube'?

While standard multi-tools like Medicube or Amiro offer variety, they often sacrifice power for versatility, typically operating at lower consumer-grade outputs. 

 

theBeam is engineered as a clinical alternative, delivering 15W of power and a 5.3 MHz frequency—matching the specifications of professional in-clinic systems such as Thermage® (6 MHz). The core differences lie in technology and efficiency:

 

Simultaneous vs. Sequential: 

Many devices require you to switch between separate modes for different treatments. theBeam uses 4-in-1 Synergy, firing Radio Frequency, Microcurrent, Laser, and Red Light simultaneously to complete a full structural treatment in just 10 minutes.

 

True Laser vs. LED:

While devices like the Medicube Booster Pro focus on surface-level LED and electroporation, they lack medical-grade laser diodes. theBeam integrates a 650nm Low-Level Laser unit to repair cellular DNA alongside deep dermal tightening.

 

Volumetric Heating:

Most mass-market tools use 2-pole systems that can create uneven "hot spots". theBeam utilises an dynamic 8-Pole Titanium system with an ultra-flat Sapphire Crystal head to ensure even, powerful, and volume-safe energy delivery across the entire face, neck and beyond.

How does it compare to 'Cold' Lasers like 'LYMA Laser'?

theBeam — $649 AUD | 650 nm (Red Light) Low-Level Laser (LLLT)


• 4-in-1 Synergy: Delivers gentle warmth while combining Radio Frequency (RF), Microcurrent, and 630 nm Red LED Light to provide an immediate structural lift and deep dermal tightening while repairing the skin surface.

• Superior Efficiency: At a fraction of the cost of luxury tools, theBeam replaces the need for single-energy devices. The ultra-flat Sapphire Crystal head ensures even, medical-grade energy delivery across the entire face in a single 10-minute ritual for both instant and long-term results.

 

LYMA Laser — $4,080 AUD | 808 nm (Near-Infrared Light) Low-Level Laser


• Passive Action: As a cold laser, this is a passive technology that often requires over 12 weeks of daily, 30-minute sessions to show visible change.

• Marketing Premium: You are funding million-dollar celebrity endorsements and high-margin markups, rather than investing that capital directly into your best skin.

How does it compare to 'Hot' Lasers like 'NIRA' or 'DermRays'?

Unlike these single-energy lasers that require slow spot-treating, theBeam delivers 4-in-1 Clinical Synergy to lift, tighten, and repair the entire face in just 10 minutes. While hot lasers rely on intense heat that risks facial fat loss, theBeam uses 5.3 MHz Radio Frequency specifically to rebuild collagen while preserving the youthful volume of your face.

 

You also receive a gentle Microcurrent lift and 650nm Red Laser repair—technologies these standard lasers lack. With our ultra-flat Sapphire Crystal head, you get even energy delivery across all facial curves, making it a faster, safer, and more comprehensive structural alternative to isolated thermal treatments.

How does it compare to 'NuFace' or 'FOREO BEAR'?

Unlike NuFACE or FOREO BEAR, which rely solely on Microcurrent or EMS for muscle toning, theBeam is a total structural renewal system. While those devices can lift the muscle, they lack the thermal energy required to physically tighten the skin surface or stimulate deep collagen production. The core differences include:

 

4-in-1 Synergy: 

In one 10-minute session, theBeam delivers 15W Radio Frequency, Microcurrent, 650 nm Laser, and 630 nm Red Light simultaneously. Standard Microcurrent tools only provide a single mode of action.

 

Deep Dermal Tightening: 

theBeam utilises a 5.3 MHz RF frequency to reach 3.5mm into the dermis, triggering a 42°C collagen response that standard Microcurrent cannot achieve.

 

Bio-Mimetic Lift: 

While aggressive EMS devices can cause uncomfortable facial twitching that may deepen expression lines, our 200μA square-wave Microcurrent mimics the body’s natural electrical signals for a gentle, safe lift.

 

Cellular Repair: 

theBeam integrates a 650nm Low-Level Laser to repair DNA and heal cells—a professional technology completely absent from standard muscle-toning wands.

How does it compare to LED masks and wands?

Unlike standard LED masks or wands that only target the skin’s surface, theBeam is a total structural renewal system that reaches deep into the dermis. While masks rely on passive light therapy alone, theBeam utilises 4-in-1 Clinical Synergy to lift muscle, tighten skin, and repair cells simultaneously.The core differences include:

 

Deep Structural Change: 

LED light cannot physically tighten skin foundation or lift muscle. theBeam uses 15 W Radio Frequency (5.3 MHz) to penetrate 3.5 mm deep, triggering a 42°C collagen response for real firming.

 

Dual-Light Repair: 

We replaced the moderate energy of plastic LED bulbs with a medical-grade 650 nm Laser and 630 nm Red Light to repair cellular damage and activate healing.

 

Time Efficiency:

Most masks require 20+ minutes of wear for a single energy. theBeam completes a full structural treatment—lifting, tightening, and renewing—in a single 10-minute ritual.

 

Premium Hardware: 

Instead of flimsy plastic wands or uncomfortable corded masks, theBeam features an ultra-flat Sapphire Crystal head and 8-Pole Titanium system for even, medical-grade energy delivery.

4 Clinical Synergies.
1 System.

The world’s first system to unite 15W High-Power RF with Bio-Mimetic Microcurrent, Laser, and Red Light.

It targets every layer of the skin simultaneously—remodelling collagen structure, boosting cellular energy, and toning contours in a single session.

15W & 5.3 MHz RF - Tighten

200 µA Microcurrent - Tone

650 nm Laser - Repair

630 nm Red Light - Calm

The 'skin clinic in your hands'

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