Refund policy

90-Day Results Guarantee

Use theBeam for 90 days. No difference? Full refund.

To claim, send us four photos as you go: one at the start, then one each month.

When to send each photo

Day 1: take it before your first session. Send it within 7 days of delivery.
Day 30: send it between day 30 and day 37.
Day 60: send it between day 60 and day 67.
Day 90: send it between day 90 and day 97.

Every day counts from delivery. Email each photo to concierge@feelthebeam.com. We confirm each one within 2 business days. No confirmation? Send it again.

Every photo

  • Same light. Same angle. No makeup, no filters.

  • Original file from your camera roll. Not a screenshot.

Your photos stay private

  • We use your photos only to process your guarantee.

  • We never use them in ads, marketing or social media without your separate written permission.

  • Only our support team sees them.

  • We delete them 12 months after delivery, or within 30 days if you ask.

  • More in our Privacy Policy.

How to claim

  • After your Day 90 photo and before day 120, email us and tell us it didn't work for you. A complete photo set is the claim. We don't grade your results.

  • Within 5 business days, we send you a prepaid return label.

  • Once your device reaches us, we refund the full device price within 10 business days.

Not covered

  • Any photo sent outside its window

  • Screenshots, edited photos, or photos taken in different conditions

  • Claims made after day 120

  • Damage beyond normal wear

Not seeing progress by day 30? Email us. We'd rather fix your technique than take your device back.

Changed your mind?

You have 30 days from delivery. The box seal must be unbroken. You get a full refund.

Email concierge@feelthebeam.com and we'll send a prepaid return label. Send back everything in the box, including any gift. If a gift is missing, we deduct its listed value.

Already broken the seal? Use the 90-Day Results Guarantee.

Faulty device or skin reaction?

None of the conditions on this page apply. See our Warranty page.

Skin reaction? Stop straight away and email concierge@feelthebeam.com. We will never ask you to keep using a device that's hurting you.

Cancel or change an order

Before it ships, email us and it's done. After it ships, see Changed your mind?

Refunds

We refund your original payment method. Most banks show the refund within 10–14 days.

Returns in transit

Arrived damaged? Send photos of the device and the box as soon as you can, ideally within 48 hours, so we can claim against the carrier. This doesn't limit your rights.

Sending a return? Use our label and keep the tracking number. If the parcel goes missing, we'll trace it with the carrier.

Fair use

These programs are for people buying a device for their own use. We may decline returns if there's a pattern of buying and returning, or if a device shows signs of commercial or resale use.